Raw 5×5 Closure

Always wash and condition your extensions before install.

• Deep condition every 2 weeks to keep the hair lustrous, healthy, and moisturized. 

-Reason: You MUST deep condition because the hair has been cut from it’s donors head, it will be lacking the nutrients it would normally get, therefore these nutrients have to be manually put back into the hair to give it luster and increase it’s longevity.

• Use a sulfate-free, paraben-free shampoo and conditioner or a moisturizing hair mask.

• Always detangle before washing, starting from the ends and working your way up using a wide-tooth comb or wet brush, this will ensure that the hair is easier to manage while wet.

• Detangle ONLY when conditioner is in the hair for less breakage.

• After washing, gently pat dry and apply a light leave-in conditioner or natural oil to lock in and retain its moisture.

• Blow drying is NOT recommended. Air dry when possible to prevent heat damage and avoid strand breakage from overheating.

• Apply a small amount of oil daily to maintain shine. Avoid product buildup. Product build up may cause the extensions to become coarse, dull, and unhealthy.

• For curly or wavy textures, use a generous leave-in conditioner to define curls.

• Always use a heat protectant before styling with heating tools. 

• Sleep in a silk bonnet or on a silk pillowcase to retain moisture and reduce breakage.

• For coloring, consult a professional colorist to avoid damage and ensure the best results.

Processing, Shipping & Delivery: 

• All orders are preordered and made to order to ensure premium quality.

• Processing time: 7–14 business days (excluding weekends and holidays). Orders may ship sooner depending on stock availability.

• Once your order ships, you will receive a tracking email. Tracking updates typically become active within 24-48 hours.

• A signature is required upon delivery to protect your purchase.

• Siérra Deluxé Hair Co. is not responsible for:

• Delays caused by the carrier (USPS, UPS, etc.)

• Lost, stolen, or damaged packages after they’ve been marked as “Delivered”

• Incorrect shipping addresses provided by the customer.

•If your package is lost or stolen after delivery, please contact the shipping carrier directly to file a claim.

•If your package is returned to us due to an incorrect address, you are responsible for any additional shipping fees to resend your order.

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Cancellations & Order Changes:

• Because each order is custom prepared, cancellations or changes must be made within 24 hours of placing your order.

• After 24 hours, your order automatically enters processing and cannot be canceled or altered.

• Orders marked as “Ready to Ship” or already processed are final sale.

• In limited cases, a credit may be issued at our discretion.

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Returns & Exchanges:

• Due to the nature of our products and for health and hygiene reasons, all sales are final.

• We do not accept returns, refunds, or exchanges once hair has been shipped, altered, installed, colored, or handled in any way.

• Please review your order carefully before completing checkout.

• If there’s a concern with your order upon receiving it, contact us within 48 hours of delivery at info@sdluxehair.com for review.

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Late or Missing Packages:

• Siérra Deluxé Hair Co. is not responsible for shipping delays due to holidays, natural disasters, or carrier issues.

• Use your tracking number to monitor your delivery status.

• If your package fails to deliver and is returned to us, you will receive a credit or invoice for reshipment to the correct address.