How long does shipping take after my order is processed?
Once processed (7–14 business days), domestic shipping takes approximately 3–5 business days depending on your location and carrier.
Can I change my order after payment?
Unfortunately, no. Orders cannot be modified once payment has been processed due to our fast fulfillment process.
Do you offer refunds?
No, all sales are final. However, if there is a verified issue with your order before installation, please contact us immediately for review.
What happens if my package is lost or stolen?
Siérra Deluxé Hair Co. is not liable for lost or stolen packages once marked “Delivered.” Please contact USPS or UPS to file a claim.
What if I entered the wrong address?
If your order is returned due to an incorrect address, you’ll need to cover the reshipping cost to have it resent.